服务条款

Order Process

• Once an order has been confirmed, it will be sent through to an automated logistics system, and thus, we will not be able to make any changes to your order, including shipping address and contact details. Confirmed orders cannot be cancelled. Therefore, please ensure that the information you have provided are accurate.
• An email will be sent to the buyer within 24 hours after the order has been confirmed. If you have not received a confirmation email after 24 hours, please contact our customer service. Friendly reminder to double check your spam/junk mailbox first.
• Confirmed orders will be shipped out within 5 working days from the day that the order was confirmed, unless certain product stated otherwise. Should there be any delay due to unexpected circumstances, an email notification will be sent within the said timeframe.

Undeliverable Orders

• Buyer will need to bear the additional shipping and handling fees for their returned orders due to reasons including but not limited to invalid delivery address, no recipients after multiple deliveries, recipient's refusal to provide identification documents for verification purpose or recipient's rejection to receive packages…etc.
• Please ensure that the buyer or the recipient can sign for the package delivery as SANSTATION will not bear any responsibilities for the loss and damages after the package has been signed for. Buyer can choose to use locker services at their discretion but SANSTATION will not bear any responsibilities for any relating loss or damages.